Workers' say

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Bentley's story

In my ten years of experience working in the hospitality industry I have seen first hand, time and time again, the frustration my employers experience with staff turnover.

I truly feel this is the major crisis of our industry: it hurts business, costs money and wastes everyone’s time and resources with the constant re-hiring of staff.

Why won’t hotel workers stay in their jobs? Why do Hotel workers view their jobs as an in-between job or as a temporary situation? Together we can crack this chestnut, and in doing so we can make everyone’s work life better.

We must solve this massive problem of staff turn over and we must solve it together.

Bentley, Luxury Hotel Worker, Sydney

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About the campaign

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Luxury hotels are enjoying both record room rates and an unprecedented occupancy.

At the same time they struggle to attract and keep workers – suffering the highest turnover rates of any sector in the Australian economy together with chronic skill and labour shortages.

With the highest proportion of low wage workers – almost two-thirds earn less than $25,000 per year – and with the highest rate of injury of women workers in the country, and overall injury rates second only to construction, it’s little wonder.

To fulfil the potential for the sector to become a stable and prominent part of the Australian economy, there is a desperate need for all stake holders to work together to create better jobs, better hotels.

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